Customer service

Frequently asked questions

How fast do you deliver?

If you order on weekdays before 2 PM? We will ship your order the same day. Below you will find the estimated delivery time per country:

  • 1 working day: Netherlands, Belgium (Incl. Saturday delivery)
  • 1–3 working days: Germany, Luxembourg
  • 2–4 working days: Poland, Czech Republic, France, Austria, Slovakia, Ireland, Denmark
  • 2–5 working days: Lithuania, Latvia, Hungary, Spain, Italy, Portugal, Slovenia, Croatia
  • 3–6 working days: Estonia, Bulgaria, Romania, Sweden, Finland
  • 4–8 working days: Greece, Cyprus, Malta

What are the shipping costs?

  • Free: Netherlands
  • €1.95: Belgium, Germany
  • €4.95: France, Italy*, Spain*, Portugal*, Austria, Czech Republic (CZK 119.99), Denmark (DKK 39.99), Poland (PLN 19.99), Luxembourg, Slovakia, Ireland
  • €9.95: Bulgaria, Croatia, Estonia, Finland, Lithuania, Latvia, Slovenia, Greece, Romania (RON 49.99), Hungary (HUF 3499), Sweden (SEK 99.99)
  • €19.95: Cyprus, Malta

Which payment methods do you accept?

We accept almost all well-known payment methods, including iDEAL, Bancontact, SEPA, Apple Pay, Google Pay, Mastercard, Visa, PayPal, and post-payment via Klarna. View the full list at the bottom of the page or check the available payment options in the checkout.

Can I return for free?

Yes, you can return for free within 30 days. At the bottom of this page, you will find the withdrawal button. Click here for the return policy.

Contact Form

TJ Trading V.O.F.

Address: Eems-Dollardweg 10F, 9636HR, Zuidbroek, NL

E-mail: info@tjtrading.nl

Tel.: +31 6 4503 4905

Chamber of Commerce: 73236993

VAT: NL859415181B01

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